Returns & Exchanges | Nova of California

Free Standard Shipping on all orders in the U.S.

Returns & Exchanges

What is your return policy?

NOVA California accepts returns in new, uninstalled condition and original packaging within 30 days of receipt, unless otherwise notes on the product page. Contact our customer service to get a return authorization number. Once your return request has been authorized, you will receive a shipping labels by email. Print and attach to the box and drop off at your local UPS/Fedex store. You may use your own shipping account to return an item, simply provide us a tracking number. Return Authorization will expire 10 days after the date it was issued so please initiate the shipment within the time frame.

Buyer’s remorse return is subject to a 25% restocking fee. Item (s) must be in the original box to avoid any damage. If an item is received damaged, there will be no refund. If you prefer to use your own shipping account and damages occurring during shipment are the responsibility of the customer and an appropriate claim should be made directly with your freight company.

You refund credit will be issued after the item has been received and inspected. You are responsible for the return shipping cost, restocking fee and a total cost of the items if it arrives damage. The total cost will be deducted from the credit amount.
Please note that due to customs, shipping and duty fees, we are unable to accept returns on any Canadian orders and Hawaii, Porto Rico, and Alaska orders.

Customer made items and Items marked “Non-returnable” and may not be cancelled or returned.

What is your cancellation policy?

Once we receive your order, it may not be possible to cancel an order that is in process. To request a cancellation, please contact customer service at customerservice@novaofcalifornia.com and we will stop or modify the order. Once an order has been shipped, cancellation is not possible. Cancellation requests may take several days to process and you will be sent a return authorization email confirmation. You may have the option to return the item once it is received. The standard return process and policy will apply to a refund.